Issues & Complaints About Fundraising

Romanian Contact Point UK is registered with the Fundraising Regulator and is committed to fundraising legally, openly and honestly. We look into concerns about charitable fundraising when they cannot be resolved through our own internal processes.

Contact us directly first — we aim to resolve all fundraising complaints internally:

+44 7378 473885

complain@romaniancontactpointuk.org

We aim to acknowledge all complaints within 5 working days and provide a full response within 20 working days.

Before You Contact the Fundraising Regulator

Please review the following guidance from the Fundraising Regulator before submitting a complaint:

What they can and cannot consider How they deal with complaints Safeguarding

Who Can Raise an Issue?

A member of the public

A charitable organisation wanting to self-report

A whistleblower

How We Handle Fundraising Complaints

Romanian Contact Point UK is committed to fundraising in line with the Code of Fundraising Practice, which outlines the legal requirements and best practice expected of all charitable fundraising organisations and third-party fundraisers across the UK.

We will actively work with any individual or organisation to make improvements and agree on actions to support compliance with the code. Where a formal complaint is received, we will investigate thoroughly and fairly.

If you are unhappy with how we handle your complaint, you can escalate it to the Fundraising Regulator or read about how they review casework decisions.

Our Work & Resources

Investigation Summaries Casework Insights & Trends 2024–25

Make a Complaint

The Fundraising Regulator looks into complaints about charitable fundraising:

Where these cannot be resolved by organisations themselves
Where it has caused, or has the potential to cause, significant public harm

Make a Complaint to the Fundraising Regulator