Complain About a Charity

Guidance on how to raise a concern or complaint about a charity registered in England, Wales, Scotland or Northern Ireland.

Fundraising Complaints

If your complaint is about the way you were asked for donations or how a fundraiser behaved, contact the Fundraising Regulator:

• The way you've been asked for donations
• How fundraisers have behaved towards you
• You can also complain on behalf of someone else

You can also change how often you receive emails, phone calls, texts or post from a charity using the Fundraising Preference Service.

Advertising Complaints

Contact the Advertising Standards Authority (ASA) to complain about:

• An advertising campaign you think is offensive, deceptive or inaccurate
• The amount of emails or mail you receive from a charity

Other Serious Complaints

Complain to the Charity Commission if a charity is, for example:

• Not doing what it claims to do
• Losing large amounts of money
• Harming people
• Being used for personal profit or gain
• Involved in illegal activity

There is a different process for reporting serious concerns about charities in Scotland and Northern Ireland.

If You're a Trustee or Auditor

You can:

• Report serious concerns to the Charity Commission if you're a trustee
• Report a concern if you're an auditor

If You're a Charity Employee or Volunteer

Read how to report serious wrongdoing at a charity you work for.

There's a different process for trustees, employees and volunteers of charities in Scotland and Northern Ireland.